Terms and Conditions
Same-day delivery and pickup cut-off time is 6:00pm. Orders received after 6:00 P.M. will be processed on the next working/business day. Orders must be placed at least 1 hour in advance.
Advance orders are accepted up to 14 both for delivery and pickup. For an advance order of more than 14 days, please call our hotline at 8888-1-999.
The receipt of an email order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell. Verification of information may be required prior to the acceptance of any order.
Products and services offered at the Goldilocks Delivery Online are available as long as they are on stock. Our call center representative will call you for orders that cannot be fulfilled. Not all products and services are available in all geographical regions.
Transactions above P5,000 must be fully paid upon placing the order. Bulk order same-day delivery or pickup is available but must be placed at least 2 hours in advance.
Custom cakes like motif and fondant cakes are available for advance order only. Minimum order lead time may vary per item.
The product price list in this site reflects the most recent price displayed on the item's product detail page. Prices are frequently updated and subject to modification without prior notice. We reserve the right to adjust pricing and determine if sale pricing will apply. Prices and information are subject to change without prior notification.
- Prices are in Philippine Peso.
- Prices are VAT inclusive.
- Goldilocks reserves the right to withdraw or amend any promotional items from its menu where it deemed fit.
- All products in the individual meals, group, and promotional bundles are fixed.
Goldilocks Delivery online accepts credit/debit cards and e-wallet payments for delivery and pickup orders. Online payments will be processed by the payment gateway iPAY88.
Cash on Delivery is available but is subject for approval.
Cashless mode of payment on-site (credit card and/or debit card), subject to the condition that onsite credit card payment may not be available 24 hours. Cashless payment on-site will involve a redirection to a third-party payment gateway. You acknowledge that Goldilocks will not be responsible for any information provided in the payment gateway.
Upon pick-up or delivery of goods, we will provide you the Sales Invoice from our cashier for the goods actually delivered or picked-up.
For orders placed abroad and settled via credit or debit card, additional bank charges may apply depending on the country the order was placed.
For customers abroad, Goldilocks items that are posted in the website are in Philippine Peso, Your bank may charge a separate fee for converting your local currency to Philippine Peso.
Goldilocks Delivery Services is limited to a valid address within the Philippines. Serviceable area is within a 6 km radius of a Goldilocks Delivery partner store.
Fixed delivery fee of P50, regardless of the distance from the servicing store and total transaction amount
Delivery Service Provider
The estimated delivery time you selected in the course of ordering the items or goods through this platform is a mere approximation which may still vary depending on the availability of our third-party logistics and delivery provider and road traffic.
To ensure the safety of our riders, Goldilocks Delivery may be temporarily unavailable at selected areas or delivery timing may be affected due to bad weather, traffic conditions or other unforeseen circumstances.
To ensure strict quality assurance standards, certain food items are not available for Goldilocks Delivery online.
Return and Replacement
Delayed and/or non-delivery due to unforeseen events like typhoons, floods, earthquakes, and road accidents are excluded from replacement.
In case, you or your recipient received an order and finds that the product has defect or is not in good order and condition, you need to call our Delivery hotline at 8888-1-999 within 24 hours after receipt of delivery.
For same day order: Orders may be cancelled within five (5) minutes from the time that the order was placed by calling or messaging the Goldilocks hotline number or store that received your order. Cancellation immediately after the 5th minute from the time that the Order Confirmation was received will no longer be valid. You understand and agree that cancellation beyond the 5th minute will require you to pay the full amount of the order placed by you. We reserve the right to refuse any cancellation in case the order has already been dispatched for delivery prior to receipt of your request.
For advance orders: Orders may be cancelled 3 days before the delivery schedule. If payment is made via credit card and the cancellation of order was successful, it will be your responsibility to contact the issuing bank to cancel the payment made.
In case of a refund, Any payment made via cash or other payment channels shall be investigated and validated, Refunds for orders paid online via credit card must be processed through your issuing bank. Refunds will be subject for review, Goldilocks may deny your request and this will be case to case basis.
In order to authorize other people to receive your order for you, just provide them with a signed over printed name authorization letter, photocopy of your valid government ID.
Your friend and / or family member must also show their valid ID when they receive the order.
Senior Citizen / PWD and other Government Mandated Discounts
If a Senior Citizen (SC) or Person with Disability (PWD) discount was applied on the delivery transaction, The SC or PWD card must be presented to our rider for validation, Rider will take a photo of the ID presented for documentation.
Generation and Use of Information
When you choose to purchase or order products from this Site through the Goldilocks Delivery Online, we receive and store personal information from you such as your name, e-mail address, telephone numbers, fax number, mailing address including your credit card number, expiration date and all other relevant information necessary for credit card verification. The information will allow us to process or fulfill your product order and notify you of the status of such order. We may likewise use the information to send you latest updates about our company, events and product promotions. If you do not wish to receive this information, please advise us immediately.
We will not collect or store any information unless you deliberately furnish us such information. All personal information generated through this website will be used to ensure your orders are processed efficiently in accordance with the highest level of customer satisfaction.
We may also collect demographic information such as your zip code, age, gender, preference, internet and favorites. If you provide us with demographic information, your responses are kept confidential and used for internal marketing and statistical purposes only.
We do not share the information we collect from you with other organizations for commercial purposes. We will not sell or trade or rent your personal information to outside parties other than Goldilocks Bakeshop, Inc. and its affiliates.
When you access, view and use our website, you acknowledge that you understand and accept to be bound by these Terms and Conditions and you consent to the generation and use of the information by us.
When you use this site, you are responsible for maintaining the confidentiality of your account and/or password and for restricting access to your computer, and you agree to accept responsibility for all activities and all the content you post and/or submit that is under your account and/or password.
You represent and warrant that any information or material you post or provide to us by means of this site, including, without limitation, as part of any registration or to gain access to or use any services offered on the site, is truthful, accurate, not misleading, not confidential property of others, not in violation of any other third party's rights and offered in good faith.
You agree not to use the site for or in connection with any of the following activities: (i) transmitting or relaying Spam, spoofing or otherwise impersonating any person or entity, or falsely stating otherwise misrepresenting your identity or affiliation in any way; (ii) using the site for any fraudulent or illegal purpose; (iii) e-mailing, uploading or otherwise transmitting or using the site in furtherance of the use, distribution or transmission of any unlawful, harassing, defamatory, tortuous, libelous, sexually explicit, obscene, hateful, racially, ethically or otherwise, objectionable material of any kind, and (iv) transmitting material that contains viruses, Trojan horses, worms, time bombs, or other computer programming routines or engines that are intended to damage, destroy, disrupt or otherwise impair a computer's functionality or the operation of the site.
Published Web Content information
The accuracy, comprehensiveness and usefulness of any opinion, advice, services or other information provided in this site are subject to your own assessment.
We cannot assure that all information will be accurate, complete and current at all times. Data and other pertinent information on this website may contain technical or typographical errors, and/or outdated information.
We may make modifications to the data, web content information, materials, products and services described in this site at any time, for any reason, without notice by posting the changes on the Site. Your continued patronage, viewing or use of this Site following any such modifications will signify your assent to any such changes or modifications.
Also, this website does not retain any information regarding credit card and/or transactions. Browser cookies only store items you have selected into your shopping cart and can be deleted by clearing the browser's cache.
We have endeavored to exert best efforts to implement security measures to help protect you against the risk of loss, misuse and alteration of any information under the Goldilocks Delivery Online's control. However, such security measures may not prevent all loss, misuse or alteration of information on the Site. We are not responsible for any damages or liabilities relating to any such security failures. You understand that unauthorized third parties when communicated over the internet may access data and communications, including e-mail and other electronic communications.
This Site may occasionally contain links to other websites. Please be aware that we are not responsible for the privacy and policy practices of such other websites. We encourage you to read the privacy statements of every website that collects personal information.
Unless otherwise indicated, all content on this Site, including text, graphics, images, devices, logos, site designs, are properties of Goldilocks Bakeshop, Inc. and GBSI Management Corporation and is protected by Philippine and international copyright laws and regulations. Request to electronically copy and/or print hard copy portions of this Site may be granted. Provided; Such use shall be for the sole purpose of placing an order with the Goldilocks Delivery Online. Any other use of any and all materials from this Site, including, but not limited to, reproduction for reasons other than the above indicated purpose, modification, distribution, transmission, republication, or display of any of the content of this Site without prior written permission of Goldilocks Bakeshop, Inc. is strictly prohibited.
All trademarks, service marks, trade names, graphics, devices, logos identifying Goldilocks or its products and services (collectively the "Marks") are proprietary to Goldilocks Bakeshop, Inc. and GBSI Management Corporation.
Limitations on Liability
Your use of the site is at your own risk. Goldilocks shall not be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if Goldilocks has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.
You assume the sole risk of making use or relying on the information, materials, products, and services available on this site. We make no representations about the suitability, completeness, timeliness, reliability, legality in your jurisdiction, or accuracy of the information, materials, products, and services described or contained in this site for any purpose.
The content, services, information and access to the site are provided "AS IS" and without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, satisfactory quality and non-infringement.
We do not warrant that any part of the site will operate uninterrupted or error free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful components or that transmission to or from the site and access to the site will be uninterrupted, continuous or error free. Further, we do not warrant or make any representations regarding the use or the results of the use of the site in terms of its quality, correctness, accuracy, reliability, or otherwise. You should therefore, verify any information obtained from the site before acting on it. Except as otherwise expressly provided, we expressly disclaim any responsibility for the accuracy, content availability of information, products or services found on third party sites that link to or form the site.
We shall not be liable for any indirect, punitive, consequential, incidental, or special damages, arising out of or connected with the use of this site or with the delay or inability to use this site, for any information, materials, products, and services obtained through this site, or otherwise arising out of the use of this site, whether such damages are based on contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitations may not apply to you. Notwithstanding the foregoing, your sole remedy for any liability related to the use of this site shall be limited to the amount you paid in connection with the subject matter in dispute.
When you visit our site and/or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing with your written signature. You further agree that you shall not challenge the validity, enforceability or admissibility of the electronic communications on the grounds that it was electronically transmitted or authorized. In addition, you acknowledge that you have had the opportunity to print all electronic communications.
We make no representation that materials in this site are appropriate or available for use in other locations, and access to them from territories where any of the contents of this site are illegal is prohibited. Further, we make no representation that the products and services available for sale or use on this site are appropriate or available for use in other locations, and use or purchase of such products or services from territories where such purchase or use is illegal is prohibited. If you choose to access or make purchases from this site from other locations, you do so, on your own volition and are responsible for compliance with any applicable local laws.
Pricing Error and Inaccuracy Disclaimer
Information at the site may contain errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors or inaccuracies and to change or update information at any time (including after you have submitted your order) without prior notice. Please note that such error or inaccuracies may be related to product descriptions, pricing and availability. In the event of a pricing error, we will provide you with the following options: (1) to proceed with the transaction based on the corrected information, or (2) to cancel your transaction. We apologize for any inconvenience. If you are not fully satisfied with your purchase due to any error or inaccuracy, you may return the product as an incorrect or defective item.
Choice of Law and Choice of Forum
The laws of the Republic of the Philippines will govern these Terms (without giving any effect to the principles of conflict of laws) as such laws are applied to contracts entered and to be performed entirely within the Philippines by its residents. Any action to enforce these terms and conditions will be brought in the Philippine courts presiding in Mandaluyong City, and all parties expressly agree to be subject to the jurisdiction of such courts.
You shall indemnify, defend and hold harmless Goldilocks Bakeshop, Inc. and its sponsors, affiliates, content providers, subsidiaries, related entities, officers, directors, employees, attorneys and agents, from and against any and all damages, claims and actions brought by you or any third party resulting from your use of the site in violation of these terms or the infringement by you of any intellectual property rights of any person or entity.
These terms and other rules and regulations posted on the site, which are hereby incorporated as if set forth fully in these terms, constitute the entire agreement between you and us with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and us with respect to this site. Any rights not expressly granted in these terms are reserved.
In the event that any provision contained in these terms is held by a court of competent jurisdiction to be contrary to any law, the remaining provisions of these terms will remain in full force and effect. No joint venture, partnership, employment, or agency relationship exists between you and us as a result of these terms or your use of this site. The waiver by us of one breach or default under these terms shall not constitute the waiver of any subsequent or other breach or default.
You or we may suspend or terminate your account or your use of the Platform at any time, with or without reason. You are personally liable for any orders or charges that you incur prior to termination of the account. We reserve the right to change, suspend, or discontinue all or any aspect of the Platform at any time without notice.